Product Expert
Pubblicato il 20-10-2026 - Jobgether in Campo di Ne
Accountabilities
- Respond to inbound inquiries and lead discovery conversations to understand prospective customers' applications, business models, objectives, challenges, and requirements.
- Deliver clear, engaging product demonstrations tailored to each prospect's needs, explaining relevant features, practical use cases, limitations, and onboarding considerations.
- Translate product capabilities into actionable guidance that helps developers, founders, and growth teams understand how to improve subscription monetization and move forward with confidence.
- Support straightforward product adoption by recommending next steps, sharing relevant documentation and resources, and following up to help prospects make progress independently.
- Identify qualified commercial opportunities and connect them with the appropriate account executive, involving sales engineering for complex technical discovery, migrations, or solution design.
- Recognize when inquiries are better suited to support, future follow-up, or alternative solutions,
and communicate honestly when the product may not meet a prospect's needs.
- Manage customer handoffs carefully by documenting goals, technical requirements, open questions, and agreed next steps, ensuring continuity until the next team member takes ownership.
- Maintain timely, consistent follow-up across multiple conversations while keeping records accurate and commitments clear.
- Share recurring customer questions, objections, and product feedback with internal teams to identify opportunities for better education, improved processes, and enhanced product experiences.
- Develop and refine product demonstrations, playbooks, learning resources, and repeatable guidance that help the team address common scenarios efficiently.
- Participate in live product demonstrations and educational sessions for customers and prospects, helping communicate product value to a broader audience.
- Contribute to the development of the Product Expert function by h