Customer Service Coordinator
Pubblicato il 20-10-2026 - Tumlare in Roma
About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About The Business
Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies)
to shape exciting itineraries suited to their traveler’s needs.
We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.
About The Role
We are currently offering a position as Customer Service Coordinator to join our team in our Rome Office. The key objective of this role is to provide dedicated support to ensure customer satisfaction throughout trips and to provide efficient solutions to any problems that may arise. The Customer Service Coordinator also acts as local public-relations contact and sales support, maintaining existing customer relationships and promoting future business. The role is also the first point of contact for all emergency situations that may arise (e.g., civil unrest, natural disasters, serious