Patient Service Representative I
Pubblicato il 20-10-2026 - AAH in Roma
Department: 02281 HC Chiropractic Care 406 E 2nd Ave - Chiropractic
Status: Tempo pieno
Benefits Eligible: Yes
Hours Per Week: 36
Schedule Details/Additional Information: Monday 7a-5p
Tuesday-Friday 8a-5p
Pay Range: $19.80 - $29.70
Major Responsibilities: Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner.
Ensures all patient demographic and insurance information is complete and accurate
Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred insurance benefits . Obtains, calculates and collects the patient's out of pocket financial liability . Requests and collects past due and present balances or estimates due
Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate patients in need of financial assistance and refers patients to Financial Counselor
Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents .
Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.
Proactively communicates issues involving customer service and process improvement opportunities to management
Meets productivity requirements to ensure excellent service is provided to customers
Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.
Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability t