Manager, Customer Success Managers

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jeahp

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Success Managers based in Italy.

Lead and develop a high-performing Customer Success team supporting commercial, enterprise, and strategic customers across EMEA and APAC. As Manager, Customer Success Managers, you will coach a team of 4–6 Customer Success Managers, helping them navigate complex renewals, reduce churn, and identify opportunities for account growth. You will play a central role in improving customer retention, strengthening account health, and driving measurable recurring revenue outcomes. Working closely with Sales, Support, Customer Engineering, and Product teams, you will remove operational barriers and enhance the processes that support customer success. You will also establish reliable forecasting practices, improve team playbooks, and ensure customer feedback informs business priorities. This fully remote leadership opportunity is ideal for a collaborative,



data-driven professional who thrives in a fast-paced B2B SaaS environment.

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Accountabilities:
As a people-focused leader, you will be responsible for your team's performance, professional development, and ability to deliver strong customer outcomes. You will combine hands-on coaching with operational oversight and cross-functional collaboration to improve retention, expansion, and customer satisfaction.

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Lead, coach, and develop a team of 4–6 Customer Success Managers across EMEA and APAC through regular one-to-one meetings, team sessions, and timely, constructive feedback.

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Support CSMs through complex renewal negotiations, churn risks, and account expansion discussions, serving as their first point of escalation.

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Interview, train, and onboard new Customer Success Managers, ensuring consistent ramp-up and effective integration into the team.

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Identify and address performance gaps proactively, working with senior leadership when addi

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jeahp