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SHI
SHI is seeking a Desktop L1 Support technician in Italy to handle OS installation and configuration on laptops and desktops, and manage service requests through the ticketing portal. The role includes setup of standard office software, device IMAC processes, and basic network, printer, and VPN/IP configurations. Responsibilities include diagnosing common software issues, reporting hardware problems to vendors, applying OS patches, antivirus installation, data recovery, and ensuring ticket #J-18808-Ljbffr
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