Product Expert
Pubblicato il 20-10-2026 - Jobgether in Italia
Accountabilities * Respond to inbound inquiries and lead discovery conversations to understand prospective customers' applications, business models, objectives, challenges, and requirements. * Deliver clear, engaging product demonstrations tailored to each prospect's needs, explaining relevant features, practical use cases, limitations, and onboarding considerations. * Translate product capabilities into actionable guidance that helps developers, founders, and growth teams understand how to improve subscription monetization and move forward with confidence. * Support straightforward product adoption by recommending next steps, sharing relevant documentation and resources, and following up to help prospects make progress independently. * Identify qualified commercial opportunities and connect them with the appropriate account executive, involving sales engineering for complex technical discovery, migrations, or solution design. * Recognize when inquiries are better suited to support, future follow-up, or alternative solutions,
and communicate honestly when the product may not meet a prospect's needs. * Manage customer handoffs carefully by documenting goals, technical requirements, open questions, and agreed next steps, ensuring continuity until the next team member takes ownership. * Maintain timely, consistent follow-up across multiple conversations while keeping records accurate and commitments clear. * Share recurring customer questions, objections, and product feedback with internal teams to identify opportunities for better education, improved processes, and enhanced product experiences. * Develop and refine product demonstrations, playbooks, learning resources, and repeatable guidance that help the team address common scenarios efficiently. * Participate in live product demonstrations and educational sessions for customers and prospects, helping communicate product value to a broader audience. * Contribute to the development of the Product Expert function by h