20 ott - Bari
Tp
We are building a new line of business centred on B2B Sales and Revenue-as-a-Service (RaaS) for our dedicated RaaS hub in Puglia, building on Revenue Services activity already running in the region.
Tutti i candidati sono invitati a leggere attentamente la seguente descrizione del lavoro e le relative informazioni prima di candidarsi.
The Operational Excellence Director will own its operational build. The role is hands-on and site-based: taking stock of the existing Revenue Services operation, stabilising and growing it, and then standing up the new hub to TP's global RaaS operating standards.
This is a build role, not an advisory one. The successful candidate will work alongside the Global RaaS team on the operating model and certification path, while being accountable locally for delivery, people and performance in Puglia.
The Responsibilities & Duties
Build and lead the Italy RaaS operation
Take ownership of the existing Revenue Services activity in the region: assess current performance, stabilise delivery and identify growth opportunities within existing accounts
Lead the operational stand-up of the new RaaS hub, from initial seats through to a scaled site, including workflow design, staffing model, training and governance
Own operational KPIs, quality and profitability for the Italian RaaS programmes
Build the local operations team: recruitment profiles, onboarding, coaching and development, in partnership with local HR
Align with the Global RaaS operating model
Work closely with the Global RaaS Operational Excellence team to adopt and localise the TP RaaS operating model, methodologies and standards
Drive the site towards Foundation CoRE certification, covering all operational pillars, and maintain readiness thereafter
Deploy TP revenue acceleration programmes and tooling within the Italian operation
Document and maintain Standard Operating Procedures for Italian RaaS workflows,
aligned to global standards
Support commercial growth
Partner with the Italian commercial team on solution design, operational feasibility and costing for new RaaS opportunities
Participate in client-facing sessions and site visits, presenting the operational model and delivery credentials
Provide operational input into pilots and ramp plans, ensuring new programmes launch on time and to standard
Governance and reporting
Establish operational governance with clear owners, cadence and escalation paths
Report performance, risks and improvement initiatives to Italian and global leadership
Conduct root-cause analysis on operational issues and lead corrective action
Requirements
Willingness and availability to be based in Puglia, working on-site. xkiyazw
C2 Italian and professional working English. Italian is required for managing teams and recruiting locally; English is required for working with the Global RaaS team
Extensive experience (typically 5-7 years) in operational management or sales operations, with direct accountability for delivery, people and performance - not solely in an advisory or consulting capacity
Demonstrated experience launching or scaling a new operation or site, including recruitment, training, and establishing internal and external governance
In-depth knowledge of B2B sales processes, CRM and outbound/inside sales operational practices
Proficiency in data analysis and the ability to interpret complex data sets to inform decision-making
Familiarity with operational excellence frameworks (Lean, Six Sigma, TQM); relevant certification is an advantage
Strong project management skills, with a track record of leading cross-functional projects from conception to execution
Experience in change management and building a performance culture in a new or transforming operation A bachelor's degree in business administration, management, operations or a related field is highly desired
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