Operational Excellence Director

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jguys

We are building a new line of business centred on B2B Sales and Revenue-as-a-Service (RaaS) for our dedicated RaaS hub in Puglia, building on Revenue Services activity already running in the region.
The Operational Excellence Director will own its operational build. The role is hands-on and site-based: taking stock of the existing Revenue Services operation, stabilising and growing it, and then standing up the new hub to TP's global RaaS operating standards.
This is a build role, not an advisory one. The successful candidate will work alongside the Global RaaS team on the operating model and certification path, while being accountable locally for delivery, people and performance in Puglia.
The Responsibilities & Duties Build and lead the Italy RaaS operation
Take ownership of the existing Revenue Services activity in the region: assess current performance, stabilise delivery and identify growth opportunities within existing accounts
Lead the operational stand-up of the new RaaS hub, from initial seats through to a scaled site, including workflow design, staffing model,



training and governance
Own operational KPIs, quality and profitability for the Italian RaaS programmes
Build the local operations team: recruitment profiles, onboarding, coaching and development, in partnership with local HR
Align with the Global RaaS operating model
Work closely with the Global RaaS Operational Excellence team to adopt and localise the TP RaaS operating model, methodologies and standards
Drive the site towards Foundation CoRE certification, covering all operational pillars, and maintain readiness thereafter
Deploy TP revenue acceleration programmes and tooling within the Italian operation
Document and maintain Standard Operating Procedures for Italian RaaS workflows, aligned to global standards
Support commercial growth
Partner with the Italian commercial team on solution design, operational feasibility and costing for new RaaS opportunities
Participate in client-facing sessions and

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jguys