Junior Customer Care Representative/99)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jhupu

People with disabilities encouraged to apply (L.68/99) This role is part of our commitment to fostering an inclusive workplace: this is why Satispay mainly dedicates this job opportunity to candidates eligible under specific employment protection laws, including those with disabilities or other protected status, in line with Italian law (L.68/99).

About Us Traditional banking has never really given you control over your financial life.

Satispay exists to change that: to empower people through finance. That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we're not done.

To build the most loved financial platform in the world. If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. What You'll Be Doing As our Junior Customer Care Representative, you'll own delivering outstanding, empathetic support to our users, ensuring a smooth and frictionless financial experience.

Ticketing & Queue Management - Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation. Multi-channel Support - Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs. Team Collaboration - Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment, and proper escalation of complex issues.

Continuous





Learning - Engage in a comprehensive ~17-day onboarding and training program, followed by day-to-day mentoring with an assigned buddy to constantly sharpen your skills. Who We're Looking For This role needs someone who is a problem-solver, loves teamwork, and gets things done with a high degree of curiosity and readiness for real ownership. Empathy & Communication - Strong sense of empathy, putting yourself in the user's shoes to solve their problems efficiently.

Tech Savviness - Previous exposure to ticketing systems like Zendesk or managing digital customer communications is a strong plus.

CareAbout: how we support your impact About We move fast, and evolution never stops. It's a fun ride, but it can be challenging. To make sure our people truly thrive, we're committed to making their lives easier, both in the office and out in the world.

Health: private insurance for you and your family, psychological support with Serenis, mental health workshops.

Stock Option

Plan, meal vouchers, relocation support if you're moving countries.

Growth and development: professional development programs, internal mobility, language courses with Preply.

Flexibility: unlimited PTO, hybrid working policy*, flexible working hours.

Family: enhanced parental leave, additional leave for child sickness. We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time. The final compensation package is tailored according to your unique experience and expertise. We can discuss a package that reflects your true value.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jhupu