20 ott - Roma
Cross Border Talents
We are looking for Italian-speaking Customer Service Agents to join an international team in Athens, supporting customers of a leading telecommunications provider. You will handle inquiries mainly by phone, with some email support, resolve technical and account issues, and recommend relevant products and services to give every customer a positive experience.
Key Responsibilities
Handle inbound customer inquiries by phone and, where required, email
Provide technical assistance with internet, television, mobile connectivity and account access
Assist customers with billing, payments, subscriptions, orders and account-related questions
Troubleshoot issues and provide clear, effective solutions
Support sales activities, including cross-selling, upselling and contract renewals
Handle customer retention requests and identify suitable solutions
Maintain accurate customer records and document all interactions
Meet individual and team targets, including customer satisfaction and resolution rates
Work with colleagues to keep service quality high
Requirements
Native or fluent Italian (minimum C1)
English at B2 level or higher
Previous experience in customer service, technical support or sales is an advantage
Some specialised teams require at least 6 months of sales experience
Strong verbal communication and active listening skills
Good computer skills and familiarity with mobile devices
Customer-oriented mindset and effective problem-solving skills
Able to work rotating shifts and occasional weekends
Willing to work on-site in Athens, Greece
What We Offer
Competitive salary package
Initial training to prepare you for the role
Performance-based premio opportunities, where applicable
Development in customer service, technical support and sales A multicultural, international working environment
Professional development and contract extension opportunities
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