Guest services executive - back office

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jisax

Luogo di lavoro: Anacapri

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WeareonthelookoutforapassionateGuestServicesExecutive-BackOfficetojointhesummerseason2027ofJumeirahCapriPalace.

Themaindutiesandresponsibilitiesare

Manageguestcorrespondenceandinquiriesthroughemailandothercommunicationchannels,ensuringtimely,accurate,andprofessionalresponses.

Prepare,update,andmaintainguestprofiles,preferences,specialrequests,andrelevantinformationtoensurepersonalizedservice.

SupportthecoordinationofVIParrivals,amenities,specialoccasions,andpersonalizedguestarrangementsincollaborationwiththerelevantdepartments.

Assistinmanagingguestrequestsandfollow-ups,ensuringpropercommunicationandcoordinationbetweendepartments.





Maintainaccuraterecords,reports,anddocumentationrelatedtoguestrelationsactivities,inaccordancewithhotelstandardsandprocedures.

Supportthemanagementofreservations,confirmations,specialrequests,andpre-arrivalarrangements,liaisingwiththerelevantdepartmentswhennecessary.

Monitorguestfeedbackandonlinereviews,assistinginthefollow-upandreportingofguestsatisfactionandservice-relatedissues.

Supportthehandlinganddocumentationofguestcomplaints,ensuringappropriatefollow-upandescalationtoseniorteammemberswhenrequired.

EnsurecompliancewithhotelSOPs,dataprotectionrequirements,andestablishedservicestandards. xkiyazw

Maintainupdatedknowledgeofhotelservices,facilities,andoperationalprocedurestoprovideaccurateinformationandeffectivesupporttoguestsandinternalteams.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jisax