Guest services executive - concierge

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jisay

Luogo di lavoro: Anacapri

WeareonthelookoutforapassionateGuestServicesExecutive-Conciergetojointhesummerseason2027ofJumeirahCapriPalace.

Themaindutiesandresponsibilitiesare: Greetguestsuponarrivalandassistwithcheck-in,orientation,andgeneralinquiries.

Handleguestrequestsefficiently,ensuringtimelyfollow-upandaccuratecommunicationwithrelevantdepartments.

Maintainknowledgeofhotelservices,facilities,andlocalattractionstoprovideaccurateinformationandrecommendations.

Prepareandupdateguestprofiles,notingpreferencesandspecialrequirementsforpersonalizedservice.

AssistincoordinatingVIPamenitiesandspecialarrangementsundertheguidanceofseniorteammembers.

EnsurecompliancewithSOPs,groomingstandards,andhealthandsafetyprotocols.

Supporttheteaminmanagingreservations,confirmations,andguestcorrespondence.

Handleguestcomplaintsprofessionallyandescalatecomplexissuestoseniorcolleagues.

Promotehotelservicesandupsellopportunitiestoenhanceguestexperienceandrevenue.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jisay