Guest services executive - concierge

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jisaz

Luogo di lavoro:

Anacapri

WeareonthelookoutforapassionateGuestServicesExecutive-Conciergetojointhesummerseason2027ofJumeirahCapriPalace.

Themaindutiesandresponsibilitiesare:

- Greetguestsuponarrivalandassistwithcheck-in,orientation,andgeneralinquiries.
- Handleguestrequestsefficiently,ensuringtimelyfollow-upandaccuratecommunicationwithrelevantdepartments.
- Maintainknowledgeofhotelservices,facilities,andlocalattractionstoprovideaccurateinformationandrecommendations.
- Prepareandupdateguestprofiles,notingpreferencesandspecialrequirementsforpersonalizedservice.
- AssistincoordinatingVIPamenitiesandspecialarrangementsundertheguidanceofseniorteammembers.
- EnsurecompliancewithSOPs,groomingstandards,andhealthandsafetyprotocols.
- Supporttheteaminmanagingreservations,confirmations,andguestcorrespondence.
- Handleguestcomplaintsprofessionallyandescalatecomplexissuestoseniorcolleagues.
- Promotehotelservicesandupsellopportunitiestoenhanceguestexperienceandrevenue.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jisaz