Guest services executive - front office

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jisb5

Luogo di lavoro: Anacapri

WeareonthelookoutforapassionateGuestServicesExecutive-FrontOfficetojointhesummerseason2027ofJumeirahCapriPalace.

Themaindutiesandresponsibilitiesare

Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently.

Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice.

Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B;)tofulfillguestneeds.

Handlespecialrequestssuchastransportation,diningreservations,andamenities.

Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary.

Promotehotelservicesandamenities,upsellingwhereappropriate.

Maintainaccurateguestrecordsandensurecompliancewithservicestandards.

SupportVIPandrepeatguestrecognitionprograms.

Upholdsafety,security,andprivacyprotocolsatalltimes

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jisb5