Guest Assistant Day/Night

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jiscv

Location Overview La descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere.

Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

Position purposeUnder the direct supervision of the Front Office Manager, the Guest Assistant Day/Night is responsible for guest registration, guest check-out, cashiering, and foreign exchange. He/she is also responsible for facilitating or providing assistance in case of guest inquiries/requests in accordance with hotel policies. He/she is also responsible for smooth overnight operations of the hotel for 2 nights per week in substitution of the Night Manager.

Key responsibilities

- Ensure the Brand is protected and guests are delighted by their on-property experience.
- Collect and act on guest preferences.
- Operate the Front Office properly and efficiently.
- Ensure that the Night Audit process is carried out successfully.
- Perform guest registration/check-in.
- Escort guests to the room.
- Create and review guest folios and accurately encode guest information.
- Perform clerical and cashiering duties.




- Attend to guest complaints immediately and coordinate resolution.
- Possess full knowledge of emergency procedures.
- Attend employee training and reviews on emergency responsibilities.
- Ensure daily duties are conducted.

What we look for in this positionEssentialsLanguages: verbal and written proficiency in English.

Work Experience: minimum 1 year in Front Office in an international luxury hotel.

Others: computer knowledge, ability to work shifts, flexibility, enthusiasm, desire to achieve goals, committed.

BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. xysqume We prioritise and support your career journey, making you feel valued, included and at home.

- Competitive compensation
- Complimentary nights and discounted Food & Beverage and Spa rates across all Aman and Janu properties
- Access to mySanitour+ Alto Adige supplementary healthcare fund
- Professional development and career growth opportunities
- Cornell University partnership with preferential rates for professional development courses

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jiscv