21 ott - Milano
Sheraton Hotels & Resorts
Additional Information
Job Number 26136200
Job Category Management Development Programs/Interns
Location Via Caldera, 3, Milan . 20153, ItalyVIEW ON MAP
Schedule Tempo pieno
Located Remotely? N
Position Type Non-Management
Pay Range: EUR 500 Monthly Salary
The Hotel Operations Intern supports the day-to-day activities across the hotel's operational departments, gaining exposure to Front Office, Housekeeping, Food & Beverage, Events, and other guest-facing areas. This internship is designed to provide a comprehensive understanding of hotel operations while contributing to the delivery of exceptional guest experiences and operational excellence.
Key Responsibilities
• Support daily operational activities across multiple hotel departments.
• Assist with guest requests and help ensure high service standards are maintained.
• Collaborate with Front Office, Housekeeping, Food & Beverage, and Events teams as required.
• Participate in operational briefings, team meetings, and training sessions.
• Monitor guest feedback and assist in implementing service improvement initiatives.
• Support the coordination of special events, VIP arrivals, and group activities.
• Assist with administrative tasks, reporting, and operational audits.
• Observe and learn hotel procedures, brand standards, and safety protocols.
• Contribute to cross-functional projects aimed at enhancing guest satisfaction and operational efficiency.
• Maintain a professional appearance and represent the hotel brand positively at all times.
Qualifications
• Currently pursuing or recently completed a degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Strong interest in hotel operations and guest service.
• Excellent communication and interpersonal skills.
• Positive attitude, flexibility, and willingness to learn.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and collaborate effectively with different teams.
• P
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