Bilingual Customer Service Team Lead: Processes & KPIs

20 ott - Romano di Lombardia
Thermofisher Scientific

Thermo Fisher Scientific is seeking a Team Leader in Customer Service Administration in our Lombardy, Italy region.

Si assicuri che tutte le informazioni della sua candidatura siano aggiornate e corrette prima di cogliere questa possibilità.

You will lead a team, manage tender processes, and oversee contract administration and process improvements to enhance service delivery.

The role requires coaching staff and coordinating cross-functional projects within a regulated environment.

The candidate will work with xysqume QMS/SOPs, CRM/ERP systems, and maintain strong customer-focused communication to meet KPIs and drive business

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