Guest Service Assistant
Pubblicato il 21-10-2026 - hosco_abroad in Lucca
Energetic, welcoming, and vibrant — C Mauritius is where lifestyle meets hospitality. Our team thrives on spontaneity, creativity, and human connection. If you’re enthusiastic, open-minded, and ready to engage, this is the place to be.
Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities.
- Have a good knowledge of the local area and where to find relevant information.
- To know the operating hours of each outlets within the hotel.
- To communicate with all guest and employees in a professional and courteous manner at all time.
- Adhere to all company policies and procedures.
- Promote the upselling of hotel products and services.
- Respect the shift system and report on duty as per the Roster done by the superiors.
- Covering other Front Office department positions when required.
- Perform any reasonable task requested by the shift leaders and reception supervisor.
- Respond to guest complaints in a professional manner at all times and record all relevant information.
- Ensure the Front Desk and back offices are being kept clean and tidy at all times.
- Maintain a high standard of personal hygiene, cleanliness and appearance at all times.
- Always use the correct standard to answer the telephone.
- Constantly check the handover, memo file and ensure checklists are completed at the end of your shift.
- Report any unusual occurrences and any concerns to the reception shift leaders and supervisor
- Welcome all guests upon arrival according to C Mauritius standards.
- Ensure that procedures for rooming are being adhered to.
- Promote the hotel facilities efficiently.
- Ensure all special requests on the arrival list are being action and followed up.
- Verify that all registration cards and keys have been prepared for the day.
- Update any information from the guest registration card onto Opera.
- Liaise with the Concierge desk for the delivery and collect of luggage.
- Follow up with the concerned airlines and agencies in case of any guest’s lost luggage.
- Ensure that upon arrival, information on guest’s voucher matches the one in our reservation system. If incorrect or wrong, ensure proper action is taken.
- Reconfirm airline ticket for all direct guests and follow up on any query from agencies’ guests.
- Prepare the registration card for the next day.
- Verify / print / attach with departure letter the bill for the next day departure.
- Ensure that parcel and messages are delivered to guests on time.
- Constantly liaise with all the resort departments to ensure smooth running of the operations.
- Sorting and filling of guests’ bills from the outlets.
- Clearing out the dockets of the check out guests.
- Prepare and update the departure control sheet for the next day.
- Adhere to the grooming policy, code of conduct and any other policy related to the department and the hotel.
- Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy
- Promote energy efficiency and environment friendly actions
- Participate in trainings as and when requested by Management.
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