Lead, Expedition Operations

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Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation & benefits package and excellent career development opportunities each offering unique ways to explore the world

ABOUT THE COMPANY:

Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant all-suite ships all-inclusive pricing worldwide itineraries and genuine hospitality All our ships feature spacious ocean-view suites with butler service and most include private verandas meaning you can sip your champagne from the comfort of your deck while watching the vistas beyond Whether you want to gaze at icebergs or palm trees the choice is yours Our ships sail pole-to-pole to over 900 destinations on all seven continents leaving (almost) no part of coastline uncovered We are proud of our reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join our award-winning team

JOB OVERVIEW

The Lead Expedition Operations is responsible for researching designing developing and continuously improving bespoke onshore experiences and remote destination programs worldwide at over 400 locations to deliver a once-in-a-lifetime experience to all guests Through skilled destination knowledge and exceptional expertise in-depth destination research and targeted field scouting this subject matter expert position researches explores and validates unique destinations exclusive premium guest experience tailored voyage profile safety regulatory compliance competitive positioning cost effectiveness and sustainable impact while collaborating with Expedition Team Operations Marine Staffing & Training Permitting Safety Marketing Sales and local vendors This role also conducts destination focused research to shape the Voyage Educational Profile of each voyage and tailor interpretation content for diverse regional realities blending culture nature adventure and local environments ensuring consistent experience for all guests Creates and manages a comprehensive database of destination information to support the Expedition Team preparation as well as promotional campaigns of the product and various projects across the company for training and marketing purposes This job manages the Expedition Team pre-voyage destination readiness to support exceptional delivery of onshore experience and learning component as envisioned and planned The Lead provides as well ongoing operational assistance during voyages to secure consistent experience for all guests across the expedition itinerary

KEY RESPONSIBILITIES

- Research and manage lifecycle of onshore experiences for over 400 destinations and remote

locations worldwide

- Research and validate bespoke onshore experiences and objective based landings in

remote destinations and challenging environments worldwide

- Identify assess and shape unique destination opportunities to deliver ultra-luxury

diverse guest experiences while navigating extreme logistics safety and sustainability
considerations

- Create a multi-regional roadmap to continuously grow guest value innovations and

competitive differentiation

- Lead the engagement with local communities researchers and cultural stewards to

co-create meaningful respectful experiences

- Translate guest insights into tangible unique onshore experiences and objective based

landings (walking explorations with cultural interaction hiking with scope for
interpretation kayaking snorkeling wildlife encounters artisan workshops cooking
classes community projects etc)

- Research and implement accessibility and inclusive considerations for guests with

varying physical abilities ages and cultural backgrounds

- Research and develop additional bespoke experiential onshore options to generate

revenue and differentiate guest experience and profitability





- Identify and maximize the inclusion of immersive and interactive guest experiences in

the destination programs to elevate guest experience

- Research and create educational components to shape the Voyage Educational

Profile that align with destination programs and realities to elevate guest experience

- Create and validate concepts through guest feedback operational reports scouting

trips site inspections and onboard vessel visits

- Create itinerary profile and port-by-port strategy
- From concept to launch capture requirements and research onshore elements that

deliver authentic culture bespoke experiences meaningful engagement and safe
physical activity

- Collaborate in the creation of a cohesive vision for innovative expedition itineraries

and unique onshore experiences that align with brand guest needs destination
realities

- Develop port-by-port strategies that optimize guest experience educational

component safety and operational feasibility in respect of local communities
heritage and destination realities

- Plan and manage the day-by-day around specific voyage profiles such as wildlife viewing cultural exploration adventure activities and environmental education
- Source partnerships and develop business collaboration for onshore activities
- Identify and qualify local operators and guides transport providers and associated vendors
- Negotiate and manage contracts terms payment conditions performance criteria insurance and licensing compliance for over 100 tour operators and other small vendors
- Negotiate costs and manage vendor performance quality safety standards and cultural sensitivity practices
- Coordinate emergency response plans for onshore events including medical evacuation and incident reporting
- Monitor performance metrics collect feedback and implement iterative improvements to ensure consistent experience for all guests across the itinerary
- Support financial management and revenue opportunities
- Collaborate with the Senior Manager to forecast tour costs per port to build the tour budget: 6M+ covering more than 4000 onshore experiences contracted with over 100 tour operators and other small vendors
- Track and manage tour spending guest satisfaction and onshore efficiency
- Adjust costing based on performance data and port-by-port dynamics to optimize profitability
- Implement high-end optional onshore experiences to elevate guest experience and generate revenue opportunities
- Oversee real-time voyage operation of the regions of responsibility
- Supervise upcoming port calls and onshore activity schedules
- Coordinate changes due to weather port delays/closures or guest needs with Expedition Team and all other stakeholders
- Analyze guest feedback/local partner performance; capture and manage lessons learnt
- Manage on-the-spot support to the vessel’s-based team
- Manage tour related data records up to date
- Support onboard operations with shoreside staff in the most challenging regions
- Briefings and communications with Expedition Teams

- Conduct comprehensive pre-voyage briefings for Expedition Leaders to clearly communicate port-by-port activity plans and expectations
- Share any relevant information with the ship’s management to support the operation and the guest’s experience
- Provide guidelines and relevant documentation/operational reports
- Plan and conduct targeted scouting trips and business travels
- Plan and execute field research in remote ports and challenging environments; assess accessibility seasonality weather windows and logistics risk




- Vet the destination and guest experience potential as well as the site feasibility and logistics
- Develop contingency pathways for destinations with limited infrastructure or volatile conditions
- Gather the data needed to make go/no-go decisions and shape the itinerary and the shore program Identify alternative sites in case of weather or port constraints
- Capture photos vids maps site notes and key data to compile scouting reports
- Explore collaboration potential and local economic impact
- Represent Silversea Expeditions at trade shows conferences external workshops fam trips etc
- Manage data loading and storage
- Create and manage a comprehensive database of destination information to support the promotion of the product and various projects across the company for training and marketing purposes
- Ensure the relevant and correct data from tour information to tour cost and tour inventory is available in the database (MXP Res 20 MyAdmin)
- Using AI technology keep tour and destination descriptions up to date and in line with company strategy to ensure consistent information across each destination
- Validate and store operational reports (TR LR Voyage Reports etc)
- Support the commercialization of itineraries and excursions
- Collaborate with Marketing and Sales on messaging and launch plans for itineraries and excursions
- Develop day-by-day product description for promotion of Silversea expedition product
- Conduct training for sales and frontline teams
- Provide shore experience related content materials for sales and frontline teams
- Collaborating in cross-functional Voyage Validation

- Champion itinerary vetting with Marine and Operations Teams and coordinate resolutions
- Analyze with the other stakeholders within the Expedition Team the onshore activities validate feasibility and maintain an up-to-date experience portfolio
- Promote engaging storytelling and clear interpretation goals of each destination to support the enrichment program
- Align with staffing training and preparation
- Collaborate with all stakeholders to ensure permits and permissions are in place

Assist the Senior Manager in various projects to ensure continuous improvement innovation consistent experience safety sustainability guest satisfaction (NPS) and financial profitability

QUALIFICATIONS AND EDUCATION

- Education: Bachelor’s degree in hospitality Tourism Business Administration Supply Chain Geography or a related field Master’s degree preferred
- Experience: 4-6 years in destination management product development and cruise operations experience with remote regions strongly preferred 3-5 years onboard experience in shore excursions or expedition department required
- Worldwide destinations and port expertise Deep knowledge of remote destinations and port operations shelter logistics and crisis planning in low-infrastructure settings
- Remote unique destinations researching skills; exceptional logistical planning cultural sensitivity and agile decision-making to unlock premium experiences without compromising safety or brand standards
- Passionate dedicated creative and capable of thinking out of the box
- International exposure cross-cultural competence and experience working with local communities or cultural institutions
- Strategic thinking and portfolio management
- Problem solving ability and decision-making mindset
- Communication negotiation and stakeholder management skills
- Proficiency in MS Office and familiar with dashboard for analysis and data entry
- English B2
- Fluency in additional languages beyond English; regional language skills are a plus

FINANCIAL/QUANTITIVE RESPONSIBILITIES

- Negotiate costs with the best cost-effectiveness and highest quality standards
- Ability to forecast costs on a port level to meet the financial goals
- Ability to make analysis and financial driven decisions
- Generating revenue opportunities to enhance the product and profitability
- Data-driven decision making to support KPIs

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