Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jnqi0

Salary : €1,262.33 / month gross (Local Option) or €1,059.00 / month gross + corporate housing (Relocation Option)

Timeline : Urgent filling preferred

Location : Fully on-site in Lisbon

Shift Pattern : Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)

Role Summary Are you eager to launch your professional journey in Portugal ? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon . As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment. In this dynamic position, you will represent leading global brands while building a rewarding international career inside a vibrant, supportive workplace.

Core Responsibilities

Customer Interaction : Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.

Issue Diagnostics : Identify customer issues, pinpoint the root causes of difficulties methodically, and provide prompt, customized solutions to guarantee satisfaction.

Documentation : Record all case details, account updates, and troubleshooting steps accurately within our central CRM database with absolute precision.

Target Management : Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution ( FCR ), and Average Handle Time ( AHT ) standards.

Ongoing Learning : Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.

Qualifications

Language Capabilities : Fluent C1/C2-level Italian , paired with at least B2-level English proficiency for software usage, internal communication, and training modules.





Shift Availability : Full adaptability to work rotating shift rosters operating across a 24/7 schedule .

Workplace Presence : Full-time, on-site daily presence required at our modern Lisbon facility (remote work is not available).

Legal Eligibility : Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal .

Essential Skills : Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic, solutions-oriented attitude.

Compensation Models Candidates can choose between two tailored compensation structures:

Option A: Local Contract (For Local Applicants)

Base Remuneration : €1,262.33 gross monthly (paid across 12 months).

Housing : Self-arranged living setup.

Target Profile : Candidates currently living in Lisbon or managing their own accommodation independently.

Option B: Relocation Contract (For Moving Candidates)

Base Remuneration : €1,059.00 gross monthly (paid across 12 months).

Provided Accommodation : Private room within a shared corporate flat , with utilities included (electricity, gas, water, internet).

Travel Assistance : Full inbound flight reimbursement after passing the probation period, plus complimentary airport pickup.

Added Perks

Career Advancement : Structured internal career development paths leading into coaching, quality assurance ( QA ), or management roles.

Fully Paid Onboarding : Fully paid, comprehensive training program starting immediately from your first day on the job .

Company Life : Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.

Health & Support : Complimentary private health coverage after six months of employment, along with access to mental health support resources.

Regional Benefits : Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active urban social scene.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jnqi0