19 ott - Cesena
Technogym
Overview
In this role you will design and manage global training programs for Technogym's technicians and installers, ensuring high-quality, scalable knowledge transfer. You'll develop comprehensive technical documentation and innovative training solutions, from classroom to digital formats. You will collaborate with cross-functional teams, including R&D; and field services, to align training with product development and service standards. You help elevate Technical Service quality across branches and distributors while driving continuous improvement. This is a chance to shape how Technogym builds capabilities worldwide and supports a healthier world through expert training.
Responsabilità
Design, manage, and monitor global training programs for technicians and installers to ensure consistent knowledge transfer
Develop and maintain technical documentation and training materials meeting high standards
Coordinate classroom, on-site, and digital training globally to align with business objectives
Lead audits and evaluations to meet performance, training, and certification KPIs
Improve training processes using data, feedback,
and continuous improvement initiatives
Act as Technical Service representative in New Product Development, conveying field needs to R&D;
Create innovative training solutions including e-learning, webinars, and blended learning
Enhance service quality through audits and competency development, focusing on second-level support
Requisiti fondamentali
1 to 2 years of experience in technical training, product support, or a similar role
Extensive understanding of the products to train others and provide technical support
Fluent English; Spanish or French knowledge is a plus
Excellent relationship-building abilities with diverse stakeholders
Strong public speaking and presentation skills
Excellent planning and time management to organize training programs and meet deadlines
Bachelor's degree in Engineering, Technical Communication, Education, or related field
relationship-building
public speaking
planning and time management
training design
e-learning platforms
webinars
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