Operations Manager, Customer Fulfillment
Pubblicato il 19-10-2026 - Amazon in Lombardia
Overview
In this role you lead a team of Area Managers at an Amazon Fulfilment Centre, driving operational excellence to meet performance targets. You orchestrate shifts, partner with HR, Finance, Safety and Security, and design site-wide initiatives to improve safety, quality and productivity. You will mentor managers, influence cross-functional teams, and shape daily operations to support fast, reliable customer fulfilment in a dynamic logistics environment. This is a chance to impact how we scale operations and deliver value across regions.
Retribuzione / Benefits
competitive salary
stock units
site performance-related pay
employee discount
statutory benefits
diverse and inclusive culture
Responsabilità
Manage and develop a team of Area Managers
Lead operational teams on a shift, addressing issues and improving site performance
Analyse shift performance against business objectives and implement improvement actions
Collaborate with HR, Finance, Health and Safety, and Security
Design and deliver site-wide initiatives to enhance operational performance
Requisiti fondamentali
Degree
Experience in people and stakeholder management
Advanced proficiency in English; intermediate proficiency in the local language
Experience using data or anecdotes to influence business decisions
Experience in production and supply chains
Ability to lead large, diverse teams in fast-paced logistics/distribution/manufacturing environments
Strong communication skills (verbal and written)
Ability to manage details, perform root cause analysis, and analyze generated data
Willingness to relocate if necessary
Willingness to work shifts including weekends in a ***** environment
strong communication (verbal and written)
leadership and mentoring
change readiness
data analysis
root cause analysis
Lean, Six Sigma and Kaizen (preferred)