Guest Services Executive - Concierge

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jpl5t

Luogo di lavoro:
Anacapri
Può ottenere maggiori dettagli sulla natura di questa posizione e sui requisiti per i candidati leggendo quanto segue.
WeareonthelookoutforapassionateGuestServicesExecutive-Conciergetojointhesummerseason****ofJumeirahCapriPalace.
Themaindutiesandresponsibilitiesare:
Greetguestsuponarrivalandassistwithcheck-in,orientation,andgeneralinquiries.
Handleguestrequestsefficiently,ensuringtimelyfollow-upandaccuratecommunicationwithrelevantdepartments.
Maintainknowledgeofhotelservices,facilities,andlocalattractionstoprovideaccurateinformationandrecommendations.
Prepareandupdateguestprofiles,notingpreferencesandspecialrequirementsforpersonalizedservice.
AssistincoordinatingVIPamenitiesandspecialarrangementsundertheguidanceofseniorteammembers.
EnsurecompliancewithSOPs,groomingstandards,andhealthandsafetyprotocols.
Supporttheteaminmanagingreservations,confirmations,andguestcorrespondence.
Handleguestcomplaintsprofessionallyandescalatecomplexissuestoseniorcolleagues.
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Promotehotelservicesandupsellopportunitiestoenhanceguestexperienceandrevenue.
#J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jpl5t