Product Expert

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Accountabilities
* Respond to inbound inquiries and lead discovery conversations to understand prospective customers' applications, business models, objectives, challenges, and requirements.
* Deliver clear, engaging product demonstrations tailored to each prospect's needs, explaining relevant features, practical use cases, limitations, and onboarding considerations.
* Translate product capabilities into actionable guidance that helps developers, founders, and growth teams understand how to improve subscription monetization and move forward with confidence.
* Support straightforward product adoption by recommending next steps, sharing relevant documentation and resources, and following up to help prospects make progress independently.
* Identify qualified commercial opportunities and connect them with the appropriate account executive, involving sales engineering for complex technical discovery, migrations, or solution design.
* Recognize when inquiries are better suited to support, future follow-up, or alternative solutions, and communicate honestly when the product may not meet a prospect's needs.
* Manage customer handoffs carefully by documenting goals, technical requirements, open questions, and agreed next steps, ensuring continuity until the next team member takes ownership.
* Maintain timely, consistent follow-up across multiple conversations while keeping records accurate and commitments clear.
* Share recurring customer questions, objections, and product feedback with internal teams to identify opportunities for better education, improved processes, and enhanced product experiences.
* Develop and refine product demonstrations, playbooks, learning resources, and repeatable guidance that help the team address common scenarios efficiently.




* Participate in live product demonstrations and educational sessions for customers and prospects, helping communicate product value to a broader audience.
* Contribute to the development of the Product Expert function by helping establish effective practices for discovery, demos, follow-up, qualification, and cross-functional collaboration.
* Track progress through agreed measures of response quality, opportunity progression, customer adoption, and the effectiveness of handoffs.

Requirements:
* Strong, hands‑on knowledge of the product, demonstrated through professional experience, personal projects, or other practical use. The ability to explain and demonstrate product capabilities clearly is more important than a particular job title or career path.
* Genuine curiosity about app businesses, mobile subscriptions, developer workflows, monetization strategies, and the challenges involved in building and growing digital products.
* Clear, friendly communication skills, including active listening, thoughtful questioning, concise written follow‑ups, and the ability to adapt explanations to developers, founders, and growth professionals.
* Practical technical understanding of SDKs, APIs, subscriptions, and paywalls, with the judgment to recognize complex questions and involve engineering specialists when needed.
* Commercial awareness and the ability to identify promising opportunities, evaluate customer fit and timing,



and recommend relevant next steps without turning every interaction into a sales pitch.
* Strong ownership and follow‑through, including the ability to manage several conversations simultaneously, maintain accurate notes, meet commitments, and ensure prospects receive timely responses.
* Effective collaboration and stakeholder management skills, with the ability to coordinate smoothly across sales, sales engineering, support, and other internal teams.
* Comfort working in a remote‑first environment, communicating proactively, asking for assistance when needed, and maintaining meaningful working‑hour overlap with customers and teammates in the assigned region.
* Adaptability, curiosity, and a willingness to learn quickly, improve existing processes, and contribute to a growing team with evolving responsibilities. Preferred

qualifications:
* Experience building or launching an application using the product, including personal projects, side projects, or participation in app‑building events.
* Previous customer‑facing experience through technical support, community engagement, teaching, product demonstrations, onboarding, or similar activities.
* Familiarity with developer tools, mobile subscriptions, monetization technology, or products that combine self‑service adoption with sales‑assisted support.
* Experience creating documentation, educational materials, playbooks, or process improvements that make information easier to understand and reuse.
* Interest in developing a longer‑term career in sales engineering, account management, customer success, or another customer‑focused technical or commercial role. A specific degree, job title, or minimum number of years of experience is not essential. Practical product expertise, sound judgment, communication, an

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jrqj0