Product Expert

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h3Accountabilities /h3 ul liRespond to inbound inquiries and lead discovery conversations to understand prospective customers' applications, business models, objectives, challenges, and requirements. /li liDeliver clear, engaging product demonstrations tailored to each prospect's needs, explaining relevant features, practical use cases, limitations, and onboarding considerations. /li liTranslate product capabilities into actionable guidance that helps developers, founders, and growth teams understand how to improve subscription monetization and move forward with confidence. /li liSupport straightforward product adoption by recommending next steps, sharing relevant documentation and resources, and following up to help prospects make progress independently. /li liIdentify qualified commercial opportunities and connect them with the appropriate account executive, involving sales engineering for complex technical discovery, migrations, or solution design. /li liRecognize when inquiries are better suited to support, future follow-up, or alternative solutions, and communicate honestly when the product may not meet a prospect's needs. /li liManage customer handoffs carefully by documenting goals, technical requirements, open questions, and agreed next steps, ensuring continuity until the next team member takes ownership. /li liMaintain timely, consistent follow-up across multiple conversations while keeping records accurate and commitments clear. /li liShare recurring customer questions, objections, and product feedback with internal teams to identify opportunities for better education, improved processes, and enhanced product experiences. /li liDevelop and refine product demonstrations, playbooks, learning resources, and repeatable guidance that help the team address common scenarios efficiently. /li liParticipate in live product demonstrations and educational sessions for customers and prospects, helping communicate product value to a broader audience. /li liContribute to the development of the Product Expert function by helping establish effective practices for discovery, demos, follow-up, qualification, and cross-functional collaboration. /li liTrack progress through agreed measures of response quality, opportunity progression, customer adoption, and the effectiveness of handoffs. /li /ul h3Requirements: /h3 ul liStrong,



hands‑on knowledge of the product, demonstrated through professional experience, personal projects, or other practical use. The ability to explain and demonstrate product capabilities clearly is more important than a particular job title or career path. /li liGenuine curiosity about app businesses, mobile subscriptions, developer workflows, monetization strategies, and the challenges involved in building and growing digital products. /li liClear, friendly communication skills, including active listening, thoughtful questioning, concise written follow‑ups, and the ability to adapt explanations to developers, founders, and growth professionals. /li liPractical technical understanding of SDKs, APIs, subscriptions, and paywalls, with the judgment to recognize complex questions and involve engineering specialists when needed. /li liCommercial awareness and the ability to identify promising opportunities, evaluate customer fit and timing, and recommend relevant next steps without turning every interaction into a sales pitch. /li liStrong ownership and follow‑through, including the ability to manage several conversations simultaneously, maintain accurate notes, meet commitments, and ensure prospects receive timely responses. /li liEffective collaboration and stakeholder management skills, with the ability to coordinate smoothly across sales, sales engineering, support, and other internal teams. /li liComfort working in a remote‑first environment, communicating proactively, asking for assistance when needed, and maintaining meaningful working‑hour overlap with customers and teammates in the assigned region. /li liAdaptability, curiosity, and a willingness to learn quickly, improve existing processes, and contribute to a growing team with evolving responsibilities. /li /ul h3Preferred qualifications: /h3 ul liExperience building or launching an application using the product, including personal projects, side projects,



or participation in app‑building events. /li liPrevious customer‑facing experience through technical support, community engagement, teaching, product demonstrations, onboarding, or similar activities. /li liFamiliarity with developer tools, mobile subscriptions, monetization technology, or products that combine self‑service adoption with sales‑assisted support. /li liExperience creating documentation, educational materials, playbooks, or process improvements that make information easier to understand and reuse. /li liInterest in developing a longer‑term career in sales engineering, account management, customer success, or another customer‑focused technical or commercial role. /li /ul pA specific degree, job title, or minimum number of years of experience is not essential. Practical product expertise, sound judgment, communication, and a genuine desire to help customers succeed are the primary priorities. /p h3Benefits: /h3 ul libCompetitive compensation and equity: /b Access to a competitive equity package within a venture‑backed, growth‑stage technology business. /li libExtended equity exercise window: /b A 10-year window to exercise vested equity options, subject to the applicable plan terms. /li libFully remote work: /b A remote‑first environment designed to support autonomy, flexibility, and distributed collaboration. /li libFlexible time off: /b Approximately 4–5 weeks of flexible annual time off. /li libCoworking support: /b Funding for a desk at a coworking space. /li libWorkspace budget: /b Financial support to help create a productive and comfortable working environment. /li libContinuous learning stipend: /b Dedicated support for ongoing professional development and skill building. /li libCareer development: /b Opportunities to build expertise in product education, technical sales, customer success, and commercial enablement as the function grows. /li libCross‑functional exposure: /b The chance to work closely with sales engineering, account executives, support, and other teams while developing a broad understanding of customer needs and product strategy. /li libMeaningful ownership: /b An opportunity to help shape a new function, improve customer experiences, and contribute to the success of a widely used subscription monetization platform. /li /ul #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jt9n3