AsstDir-Rooms

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h3Additional Information /h3 pHousing allowance- Meal allowance- Bonus scheme /p h3Job Number /h3 h3Job Category /h3 pRooms Guest Services Operations /p h3Location /h3 pSP 59, Poltu Quatu, Arzachena Sassa 07021, ItalyVIEW ON MAP /p h3Schedule /h3 pFull Time /p h3Located Remotely? /h3 pN /p h3Position Type /h3 pManagement /p h3Pay Range /h3 pEUR 45000 annual salary /p h3Job Summary /h3 pAssists in successfully planning, developing, implementing, and evaluating of the quality of property’s rooms. The position ensures Rooms Operations meet the brand’s standards and targets customer needs. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Assists in leading specific team while meeting or exceeding property goals. /p h3CANDIDATE PROFILE /h3 h3Education And Experience /h3 ul liHigh school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area. /li /ul pOR /p ul li2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area. /li /ul h3CORE WORK ACTIVITIES /h3 h3Supporting the Leading of Rooms Team /h3 ul liChampions the brand’s service vision for product and service delivery. /li liMonitors and promotes room rates, specials, and promotions at the residence. /li liRuns and reviews critical information contained in room operations reports. /li liUnderstands the functions of the Front Office, Engineering/Maintenance and Housekeeping operations. /li liTemporarily supervises all areas of the Room Operations department in the absence of the Room Operations management. /li liOperates all department equipment as necessary and reporting malfunctions. /li liEnsures employees have the proper supplies and uniforms. /li liUnderstands and complies with loss prevention policies and procedures. /li /ul h3Contributing Information to Support Managing to Budget /h3 ul liVerifies accuracy of room rates to maximize revenue opportunities. /li liUses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.



/li liParticipates in the management of departmental controllable expenses to achieve or exceed budgeted goals. /li liUnderstands the impact of Room Operations on the overall property financial goals and objectives. /li /ul h3Ensuring Exceptional Customer Service /h3 ul liParticipates as needed in the investigation of employee and guest accidents. /li liAssists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences. /li liSets a positive example for guest relations. /li liInteracts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary. /li liAssists in the review of comment cards and guest satisfaction results with employees. /li liObserves service behaviors of employees and providing feedback to individuals; continuously strives to improve service performance. /li liDelivers excellent customer service throughout the customer experience and encourages the same from other employees. /li liEmpowers employees to provide excellent customer service within guidelines. /li liCreates an atmosphere in all Rooms areas that meets or exceeds guest expectations. /li liResponds to and handles guest problems and complaints. /li liUses personal judgment and expertise to enhance the customer experience. /li liInteracts with guests to obtain feedback on product quality and service levels. /li /ul h3Managing and Conducting Human Resources Activities /h3 ul liParticipates in department meetings and continually communicates a clear and consistent message regarding the Room Operations goals to produce desired results. /li liSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met.



/li liUses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate. /li liCommunicates performance expectations to employees in accordance with job descriptions for each position. /li liParticipates in the employee performance appraisal process. /li liCoaches, counsels and encourages employees. /li liInterviews and assists in making hiring decisions. /li liParticipates in employee progressive disciplinary procedures as required. /li liSchedules employees to business demands and for tracks employee time and attendance. /li liAssists in performing the payroll function. /li liOversees daily shift operations and ensures compliance with all policies, standards and procedures. /li liDrives positive employee engagement by conducting the department feedback sessions and creating action plans to address open concerns. /li /ul pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p pLa mission di W Hotels è "accendere la curiosità, espandere i mondi". Siamo un luogo in cui vivere al meglio la vita. Puntiamo ad aprire porte e menti. Siamo costantemente ispirati da nuovi volti e nuove esperienze. Alla base del nostro lavoro vi è uno spirito affinato e pronto a tutto, che ci ha resi famosi per aver reinventato le regole del lusso in tutto il mondo. Whatever/Whenever è la nostra cultura e filosofia di servizio che trasforma in realtà le passioni dei nostri ospiti, per offrire tutto in ogni momento. Se hai uno spirito originale, originale e guardi sempre al futuro di ciò che è possibile, ti diamo il benvenuto in W Hotels. Entrando a far parte di W Hotels ti unirai a un portfolio di brand con Marriott International. bScegli /b un ambiente dove puoi svolgere al meglio il tuo lavoro, biniziare /b il tuo percorso verso i tuoi obiettivi, bentrare /b a far parte di un fantastico team globale e bdiventare /b la versione migliore di te. /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jtbxp