21 ott - Arzachena
W Hotels
h3Additional Information /h3p- Housing Allowance- Meal Allowance /ph3Job Number /h3 h3Job Category /h3pRooms Guest Services Operations /ph3Location /h3pSP 59, Poltu Quatu, Arzachena Sassa 07021, ItalyVIEW ON MAP /ph3Schedule /h3pFull Time /ph3Located Remotely? /h3pN /ph3Position Type /h3pManagement /ph3Pay Range: /h3pEUR 45000 annual salary /ph3Job Summary /h3pServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. /ph3CANDIDATE PROFILE /h3h3Education And Experience /h3ulliHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. /lili2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. /li /ulh3CORE WORK ACTIVITIES /h3h3Leading Guest Services Teams /h3ulliUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. /liliEncourages and building mutual trust, respect, and cooperation among team members. /liliServes as a role model to demonstrate appropriate behaviors. /liliSupervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. /liliSupervises Concierge and/or Bell Staff, when applicable. /li /ulh3Maintaining Guest Services and Front Desk Goals /h3ulliManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. /liliDevelops specific goals and plans to prioritize, organize, and accomplish your work. /liliHandles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. /liliObserves service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag. /liliAssists with energy conservation efforts by monitoring compliance during property tours. /li /ulh3Managing Projects and Policies /h3ulliImplements the customer recognition/service program, communicating and ensuring the process.
/liliConducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. /liliSends copy of MOD report to all departments on a daily basis. /liliEnsures compliance with all policies, standards and procedures. /liliUnderstands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. /liliUnderstands and complies with loss prevention policies and procedures. /li /ulh3Ensuring Exceptional Customer Service /h3ulliProvides services that are above and beyond for customer satisfaction and retention. /liliImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. /liliIntervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. /liliServes as a leader in displaying outstanding hospitality skills. /liliSets a positive example for guest relations. /liliEmpowers employees to provide excellent customer service. /liliObserves service behaviors of employees and provides feedback to individuals. /liliMaintains high visibility in public areas during peak times. /liliProvides immediate assistance to guests as requested. /liliInteracts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. /liliRecords guest issues in the guest response tracking system. /liliReviews comment cards and guest satisfaction results with employees. /liliEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. /li /ulh3Managing and Conducting Human Resource Activities /h3ulliIdentifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. /liliProviding guidance and direction to subordinates, including setting performance standards and monitoring performance. /liliReviews staffing levels to ensure that guest service,
operational needs and financial objectives are met. /liliAssists as needed in the interviewing and hiring of employee team members with the appropriate skills. /li /ulh3Additional Responsibilities /h3ulliProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. /liliAnalyzes information and evaluating results to choose the best solution and solve problems. /liliInforms and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. /liliCommunicates any variations to the established norms to the appropriate department in a timely manner. /liliMaintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. /liliParticipates as needed in the investigation of employee and guest accidents. /liliPerforms Front Desk duties in high demand times. /li /ulpAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /ppLa mission di W Hotels è "accendere la curiosità, espandere i mondi". Siamo un luogo in cui vivere al meglio la vita. Puntiamo ad aprire porte e menti. Siamo costantemente ispirati da nuovi volti e nuove esperienze. Alla base del nostro lavoro vi è uno spirito affinato e pronto a tutto, che ci ha resi famosi per aver reinventato le regole del lusso in tutto il mondo. Whatever/Whenever è la nostra culture e filosofia di servizio che trasforma in realtà le passioni dei nostri ospiti, per offrire tutto in ogni momento. Se hai uno spirito originale, innovativo e guardi sempre al futuro di ciò che è possibile, ti diamo il benvenuto in W Hotels. Entrando a far parte di W Hotels ti unirai a un portfolio di brand con Marriott International. bScegli /b un atmosfera dove puoi svolgere al meglio il tuo lavoro, biniziare /b il tuo percorso verso i tuoi obiettivi, bentrare a far parte /b di un fantastico team globale e bdiventare /b la versione migliore di te. /p #J-18808-Ljbffr
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