Service Designer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jtmny

Type of job: Full-time

Role: Service Designer (5+ years)

Experience level: 5+ years

Industry: Mobility, Automotive, Banking, Utilities, Public Administration

Company Size: 40 - 60 people

Salary range: € 35.000 - € 50.000

Job location: Rome (chances to work hybrid)

Language: Italian (fluent) and English (good, written and spoken)

Company overview

Here at moveax, we have the ambition to be regarded as the best possible partner for any business that seeks help in facing the daily challenges of the tech world. We are proud to be the right people to interact with in the field of digital and cybersecurity. Over the years we have also gained great experience in the world of blockchain (digital assets, DLT) and artificial intelligence. We believe our main competitive advantage is having a team made of young talents who have a strong passion for technology. We treat every project for our customers with the same care we have for our own projects and we constantly try to improve our processes to achieve the best possible results. We are based in Rome, between Trastevere and San Pietro neighbourhoods.

The main market segments we work in are: mobility and transportation, banking and finance, public administration and defence.

This job position is aimed at Service Designers with at least 5 years of experience. At our company, a Service Designer looks at the whole service, not only at its digital touchpoints: the people who use it, the people who deliver it, the processes, systems and rules behind it. You will help our clients understand how their services work today and design how they should work tomorrow, from strategy and research up to the definition of what our Product Designers and engineers will build.

We are looking for a person who is strongly goal-oriented and able to reason analytically. Before proposing solutions, this profile dedicates the right amount of time to understanding the problem: who the users are, what the organisation needs, and which operational, technical and regulatory constraints apply. We work on projects in mobility, banking and public administration, where a service that is fragmented or not accessible has a real cost for real people.

We expect you to make your design decisions explicit and traceable, so that clients, delivery managers,



designers and developers can understand and challenge them. A very important skill for us is the ability to bring different stakeholders around the same table and help them reach shared decisions grounded in evidence.

As a senior member of the team, you will also mentor other designers, help us evolve our design practice and constantly aim to improve both yourself and your team.

Discovery

You will plan and run discovery activities for complex services: stakeholder and user interviews, contextual inquiry and shadowing, desk research, analysis of existing data, processes and organisational structures. You will turn findings into clear insights and problem statements that guide the decisions of the whole team.

Service Mapping & Design

You will map current and future state services through journey maps, service blueprints, ecosystem and stakeholder maps, adapting each artifact to its audience. You will design service concepts and operating models that connect front-stage experiences with back-stage processes, people and systems, and define the requirements that Product Designers and engineers will turn into digital products.

Facilitation & Co-design

You will plan and lead workshops, co-design sessions and alignment meetings with clients, users and internal teams, helping very different groups agree on priorities and roadmaps. You will present your proposals to senior stakeholders, explaining their value and their impact.

Prototyping & Validation

You will prototype and test services before they are built, using the most suitable tools for each case: service walkthroughs, role-playing, low-fidelity prototypes, pilots. You will work side by side with Product Designers and engineers during delivery, making sure the final service matches the intended experience.

Designing with and for AI

We use AI tools to speed up our workflow (research synthesis,



exploration of alternatives, mapping, rapid prototyping) and we design AI-powered services for our clients and for our Innovation business unit. We expect you to use these tools with judgement, and to be curious about the specific challenges of introducing AI into services: trust, transparency, human oversight and the impact on the people who deliver the service.

Job requirements

- At least 5 years of experience as a Service Designer or similar role, ideally in consultancy or client-facing contexts
- A portfolio showing at least 3 end-to-end case studies, from problem definition to implemented service
- Solid experience in discovery activities, such as qualitative research, stakeholder interviews and contextual inquiry
- Proven experience with service design methods and artifacts (journey maps, service blueprints, ecosystem maps)
- Strong workshop facilitation skills, with diverse and senior stakeholder groups
- Ability to connect user needs with business goals, processes and technical constraints
- Good knowledge of accessibility principles and inclusive design
- Experience working closely with product designers and developers in agile teams
- Ability to mentor other designers and present design decisions to clients and stakeholders
- Fluent Italian and good English (written and spoken)

Premio points

- Degree in Design, Service Design, HCI or similar
- Experience on public administration projects
- Experience designing AI-powered services
- Basic UX/UI skills and knowledge of Figma

Benefits

- ask for a book, we'll get it
- budget for courses, certifications and industry conferences
- team building travels every year
- free coffee

Equality & Inclusion - Talent Acquisition Policy

Moveax is an equal opportunity employer in accordance with laws 903/77 and 125/91 (regarding gender) and legislative decrees 215/03 and 216/03 (regarding age and nationality). We encourage applications from everyone, regardless of gender, ethnicity, religion, sexual orientation, age, disability, or any other characteristic. We firmly believe in creating an inclusive and diverse work environment where every talent has the opportunity to grow and contribute to our success.

For more information and our working stack, visit our job position page.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jtmny