21 ott - Milano
Cross Border Talents
Join the frontline support team. You will be the first point of contact for customers by phone and email. You will provide roadside assistance, support customers with the brand's app and digital services, and handle general customer service requests for a demanding clientele that expects premium service.
Key responsibilities
Handle 30–50 incoming calls and emails per day
Provide 24/7 roadside assistance, including breakdown and recovery support, following strict safety guidelines
Collect the details needed for each case, including vehicle data, customer details and GPS location
Support customers with the brand's mobile app and digital services, including login,
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