Service Management Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jvybb

* We rely on your expertise to support and continuously improve IT service management processes across GETEC our the digital workplace environment.
* You coordinate operational service governance activities between internal stakeholders and GETEC's managed service partners.
* Monitoring and reporting on service performance, KPIs, SLAs, XLAs, and operational metrics is part of your responsibility.
* You support incident, problem, change, request, and major incident management processes to ensure stable service delivery.
* Facilitating service review meetings and operational governance forums belongs to your area of responsibility.
* You assist in root cause analysis and contribute to the development of continual service improvement initiatives.
* Maintaining service documentation, process standards, operational procedures, and knowledge management records lies in your hands.
* You support supplier and vendor performance management activities and ensure transparency regarding service quality.
* Ensuring compliance with security, risk, audit, and governance requirements is part of your role.
* You contribute to service transition, operational readiness, and change implementation activities.
* Identifying opportunities for process optimization, automation, and operational efficiency improvements forms an important aspect of your work.
* You support initiatives aimed at improving employee and customer experience throughout the service delivery lifecycle. YOU AS A PERSON AND WHAT YOU BRING
* Completed Bachelor's degree in Information Technology, Computer Science, Business Information Systems,



Engineering, or a related field
* Relevant certification such as ITIL Foundation is desirable
* 3 to 5 years of experience in IT service management within medium to large enterprise environments
* Experience working in IT operations, service management, or service governance functions
* Strong understanding of IT service management principles and operational processes
* Experience with service reporting, KPI management, and operational analytics
* Familiarity with ITSM platforms such as ServiceNow and related service management tools
* Good knowledge of reporting and analytics solutions such as Power BI
* Experience working with suppliers, support teams, and operational stakeholders
* Strong organizational, coordination, and communication skills
* Ability to manage multiple priorities and stakeholders simultaneously
* Analytical mindset combined with strong problem-solving capabilities and attention to detail
* Standardization-oriented approach

WHAT WE OFFER
* A stimulating environment where employees have the opportunity to achieve their career aspirations and develop their professional technical skills through training programs, cutting-edge projects, and hands-on experience.
* The opportunity to join a fast-growing company in the energy sector, playing a leading role in energy efficiency, sustainability, and technological innovation.
* A dynamic and constantly evolving workplace that values its people, their health, and their well-being, supported by comprehensive welfare and wellbeing initiatives. #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8jvybb