Senior Account Manager, SMB

21 ott - Monza
Paypal

Overview As an AM1 in PayPal’s SMB team, you own the end-to-end commercial relationship for a portfolio of around 80 higher-value SMB merchants, driving growth, product adoption, and profitability. You collaborate across teams to solve merchant needs and protect margins, using data-driven insights and AI tools. You’ll shape how merchants scale with PayPal, contributing to a mission of empowering small businesses to compete globally.

Retribuzione / Benefits

comprehensive, choice-based programs for wellbeing generous paid time off healthcare coverage for you and family financial security resources mental health support balanced hybrid work model

Responsabilità

Own end-to-end commercial outcomes for a merchant portfolio Acquire, manage,



and grow relationships with SMBs Use analytics to recommend optimal solutions Influence processes to improve efficiency Act as single point of contact for merchants Leverage AI-powered tools to surface growth, cross-sell, and risk signals Maintain pipeline, forecast, and portfolio health reporting Coordinate with internal teams to resolve merchant needs

Requisiti fondamentali

3+ years experience and Bachelor's degree or equivalent 5+ years experience and Bachelor's degree preferred Proven track record of owning high-value or strategic customer relationships Strong analytical skills and ability to derive solutions from data problem-solving data-driven decision making cross-functional collaboration AI-powered tools for growth and risk signals pipeline forecasting and portfolio health reporting ability to rank opportunities using data/artificial intelligence

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