Patient Service Representative I

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h3Department: /h3p02281 HC Chiropractic Care 406 E 2nd Ave - Chiropractic /ph3Status: /h3pFull time /ph3Benefits Eligible: /h3pYes /ph3Hours Per Week: /h3p36 /ph3Schedule Details/Additional Information: /h3pMonday 7a-5pbrTuesday-Friday 8a-5p /ph3Pay Range: /h3p$19.80 - $29.70 /ph3Major Responsibilities: /h3ulliGreets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. /liliEnsures all patient demographic and insurance information is complete and accurate /liliCompletes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred insurance benefits . Obtains, calculates and collects the patient's out of pocket financial liability . Requests and collects past due and present balances or estimates due /liliFollows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate patients in need of financial assistance and refers patients to Financial Counselor /liliPerforms visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents . /liliMaintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.



/liliProactively communicates issues involving customer service and process improvement opportunities to management /liliMeets productivity requirements to ensure excellent service is provided to customers /liliMeets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements. /liliMaintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information /li /ulh3Licensure, Registration, and/or Certification Required: /h3pNA /ph3Education Required: /h3pHigh school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred. /ph3Work Experience Required: /h3pNA /ph3Knowledge, Skills Abilities Required: /h3ulliAbility to identify and understand issues and problems. Examines data and draws logical conclusions based on information available /liliKnowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements /liliMathematical aptitude, effective oral and written communication skills and critical thinking skills /liliUnderstanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes. /liliAbility to speak effectively to customers or employees of the organization; presents a pleasant,



professional demeanor and image during telephone conversation /liliAbility to handle sensitive and confidential information according to internal policies /liliAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals /liliExperience with Microsoft Outlook, Word and Excel and ADT software /liliAbility to write routine correspondence, calculate figures and amounts such as discounts and percentages /liliMust be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work /li /ulh3Physical Requirements and Working Conditions: /h3pExposed to a normal office environment.brMust be able to sit the majority of the workday.brOccasionally lifts up to 10 lbs.brOperates all equipment necessary to perform the job /ppThis job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. /ph3Our Commitment to You: /h3pAdvocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: /pulliCompensationbrBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training /liliPremium pay such as shift, on call, and more based on a teammate's job /liliIncentive pay for select positions /liliOpportunity for annual increases based on performance /liliBenefits and morebrPaid Time Off programs /liliHealth and welfare benefits such as medical, dental, vision, life, a /li /ul #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8k1jhr