IT Service Manager (ITSM)
Pubblicato il 22-10-2026 - Mrp-Global in Milano
Senior IT Service Manager (ITSM) to join an international end user in Piemonte, Italy on a long term Partita IVA engagement.
Excellent rates, remote working (travel to sites within Europe once a month) & long term assignment.
Key Responsibilities
- Oversee Incident, Request and Problem Management, application support, SLAs, KPIs and backlogs.
- Coordinate Service Desk, L2/L3 support, DevOps, Product Owners and vendors, managing escalations through to resolution.
- Oversee workplace services, end-user support, software licensing and compliance.
- Drive continuous improvement, automation, root-cause analysis and knowledge management.
- Lead service reviews, reporting and stakeholder communications.
- Ensure new releases are operationally ready, documented and supportable.
Requirements
- Proven experience in IT Service Management or IT Operations.
- Strong ITIL knowledge across Incident, Request, Problem and Change Management.
- Experience managing enterprise services, vendors, SLAs/OLAs, KPIs and escalations.
- Familiarity with ServiceNow, Jira, Microsoft 365, workplace services and software asset management.
- Strong communication, analytical, decision-making and stakeholder management skills.
- Fluent Italian and professional working proficiency in English; French is advantageous.
The ideal candidate will be located in the Piemonte region in towns/cities such as: Torino/Turin, Alba, Barolo, Asti, Saluzzo, Cuneo, Ivera or any other neighbouring cities/towns.
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