Technical Helpdesk
Pubblicato il 22-10-2026 - PRIMUS Global Solutions (PRIMUS UK u0026 Europe) in Bari
Responds to common requests for service by providing information to enable fulfilment Promptly allocates unresolved calls as appropriate
Maintains records informs users about the process and advises relevant persons of actions taken
Adhere to the documented policies and procedures
Pass on any feedback or suggestions by customers to the appropriate internal team
Engages other support teams or resources as when appropriate to resolve tickets
Use appropriate CTI classification for incidents and requests
Create a positive end user experience and build a good rapport with the customer by ensuring timely resolution escalation or communication of status updates
Maintain confidentiality with regards to client customer information adhere to the NDA guidelines
Identify major incidents and invoke the major incident management process
Identify new issues and contribute to Knowledge Base development
Install modify and repair computer hardware and software
Required
Candidate Profile Minimum 03 years of relevant experience working as Helpdesk Associate
Should possess basic understanding of ITIL Practices
Should have strong verbal written communication and interpersonal skills