20 ott - Italia
Mrp-Global
Senior IT Service Manager (ITSM) to join an international end user in Piemonte, Italy on a long term Partita IVA engagement. Excellent rates, remote working (travel to sites within Europe once a month) & long term assignment.
Key Responsibilities
Oversee Incident, Request and Problem Management, application support, SLAs, KPIs and backlogs. Coordinate Service Desk, L2/L3 support, Dev Ops, Product Owners and vendors, managing escalations through to resolution. Oversee workplace services, end-user support, software licensing and compliance. Drive continuous improvement, automation, root-cause analysis and knowledge management. Lead service reviews, reporting and stakeholder communications. Ensure new releases are operationally ready, documented and supportable.
Requirements
Proven experience in IT Service Management or IT Operations.
Strong ITIL knowledge across Incident, Request, Problem and Change Management. Experience managing enterprise services, vendors, SLAs/OLAs, KPIs and escalations. Familiarity with Service Now, Jira, Microsoft 365, workplace services and software asset management. Strong communication, analytical, decision-making and stakeholder management skills. Fluent Italian and professional working proficiency in English; French is advantageous. The ideal candidate will be located in the Piemonte region in towns/cities such as: Torino/Turin, Alba, Barolo, Asti, Saluzzo, Cuneo, Ivera or any other neighbouring cities/towns.
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