Patient Service Representative I
Pubblicato il 20-10-2026 - AAH in Lazio
Department:***** HC Chiropractic Care 406 E 2nd Ave - ChiropracticStatus:Full timeBenefits Eligible:YesHours Per Week:36Schedule Details/Additional Information:Monday 7a-5pTuesday-Friday 8a-5pPay Range:$***** - $*****Major Responsibilities:Greets patients arriving for their appointments.
Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner.Ensures all patient demographic and insurance information is complete and accurateCompletes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred insurance benefits.
Obtains, calculates and collects the patient's out of pocket financial liability.
Requests and collects past due and present balances or estimates dueFollows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate patients in need of financial assistance and refers patients to Financial CounselorPerforms visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents .
Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies,
insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.Proactively communicates issues involving customer service and process improvement opportunities to managementMeets productivity requirements to ensure excellent service is provided to customersMeets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of informationLicensure, Registration, and/or Certification Required:NAEducation Required:High school diploma or GED required.
Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred.Work Experience Required:NAKnowledge, Skills & Abilities Required:Ability to identify and understand issues and problems.
Examines data and draws logical conclusions based on information availableKnowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirementsMathematical aptitude, effective oral and written communication skills and critical thinking skillsUnderstanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes.Ability to speak effectively to customers or employees of the organization; presents a pleasant,
professional demeanor and image during telephone conversationAbility to handle sensitive and confidential information according to internal policiesAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsExperience with Microsoft Outlook, Word and Excel and ADT softwareAbility to write routine correspondence, calculate figures and amounts such as discounts and percentagesMust be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of workPhysical Requirements and Working Conditions:Exposed to a normal office environment.Must be able to sit the majority of the workday.Occasionally lifts up to 10 lbs.Operates all equipment necessary to perform the jobThis job description indicates the general nature and level of work expected of the incumbent.
It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
Incumbent may be required to perform other related duties.Our Commitment to You:Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:CompensationBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performanceBenefits and morePaid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, a#J-*****-Ljbffr