22 ott - Anacapri
Jumeirah Capri Palace
An exciting opportunity has arisen for a Spa Manager to join Jumeirah Capri Palace for the summer season 2027.
The main duties and responsibilities include:
Manage daily spa operations, ensure facilities operate according to standards, shifts are arranged efficiently, and guest administration is accurate.
Ensure the guest experience aligns with Jumeirah's luxury standards, overseeing safety measures, and maintaining guest confidentiality.
Act as the primary contact for Dignitaries, VIP, and VVIP guests, coordinating their spa experience and ensuring exceptional hospitality.
Handle guest interactions with professionalism, accommodating special requests, addressing concerns promptly, and ensuring guest satisfaction.
Contribute strategies for enhancing spa, fitness, and membership offerings, develop professional and retail product programs, and actively promote membership sales.
Implement and monitor up-selling strategies to maximize operational revenue from spa and wellness programs.
Ensure compliance with legislation governing spa operations, maintaining high standards of service while adhering to regulations.
Manage spa staff schedules, complete payroll records, conduct training, coaching, and mentoring sessions, and ensure colleague files are updated.
Control inventory, storage, and departmental assets, conduct inventories, and ensure proper management of operational costs.
Hold regular departmental meetings, keep all information materials and training materials up to date, liaise with maintenance for facility issues, and manage spa-related purchase orders and expenses.
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