Help Desk Coordinator

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8k90hc

Founded on the grounds of innovation – iXceed Solutions is an ISO certified, leader in Talent and Digital recruitment solutions, serving Fortune 100 companies globally.

Competenze, Esperienza, Qualifiche: se possiede i requisiti giusti per questa possibilità, si candidi oggi stesso.
About the Role

We are looking for a Technical Helpdesk Coordinator – Level 1 to provide first-line IT support to end users, troubleshoot technical issues, and ensure timely resolution of incidents and service requests while maintaining high customer satisfaction.

Hiring: Technical Helpdesk Coordinator
Key Responsibilities

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- Act as the first point of contact for IT issues reported via phone, chat, email, or web.

- Provide first-level technical support for hardware, operating systems, applications, and Windows Server-related issues.

- Perform remote troubleshooting, identify root causes, and resolve common technical problems.

- Log, categorize, track, and update incidents and service requests using Jira Service Desk .

- Take end-to-end ownership of tickets,



ensuring timely resolution, follow-ups, and status updates.

- Escalate complex or unresolved issues to the appropriate technical support teams.

- Meet agreed SLAs and KPIs while maintaining service quality.

- Follow ITIL practices, documented procedures, and information confidentiality guidelines.

- Identify major incidents, contribute to knowledge base documentation, and support hardware and software installation, modification, and repair.

Required Skills & Qualifications

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- Minimum 3 years of relevant experience in a Helpdesk or Service Desk role.

- Hands-on experience with Jira Service Desk, Service Desk operations, and Windows Server .

- Basic understanding of ITIL practices and incident management processes.

- Strong troubleshooting, communication, and interpersonal skills. xysqume

- Customer-focused approach with good problem-solving and ticket management abilities.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8k90hc