22 ott - Italia
Dhl
About DHL
DHL is the world's leading logistics company. We create a competitive advantage for our customers by delivering world-class logistics solutions through our warehousing, transportation, and integrated service capabilities on a global scale. Our people are our greatest asset. We are proud to be certified as a Great Place to Work®, fostering a culture that embraces diversity, collaboration, and continuous development. At DHL, you will find an environment that empowers your strengths, builds trust, and is guided by our values of respect and results. A world driven by logistics. A company powered by people.
Position Purpose
The Senior Manager, IT PMO & Agile Transformation is responsible for leading the strategic Project Management Office (PMO) function across the IT organization, ensuring the adoption of standardized delivery frameworks, governance models, agile methodologies, and portfolio performance management practices. This role is focused on building and evolving a high-performing PMO organization rather than managing individual projects, driving consistency, transparency, execution excellence, and continuous improvement across the entire IT portfolio. The position will establish and govern enterprise delivery standards, Agile ways of working, portfolio metrics, tooling strategy, and organizational change initiatives while influencing leaders across IT and business functions. Reporting directly to the IT leadership team, this role will play a critical role in shaping the future operating model of technology delivery and digital transformation at DHL.
Key Responsibilities
PMO Strategy & Governance • Define, implement, and continuously improve the IT PMO strategy, governance model, policies, and delivery standards.
- Establish enterprise-wide project, program, and portfolio management frameworks.
- Create and govern standardized methodologies for waterfall, agile, and hybrid delivery models.
- Develop executive-level portfolio reporting, dashboards, and governance forums.
- Drive consistency in planning, prioritization, resource management, risk management, and benefits realization processes.
- Ensure project and program delivery practices align with strategic business objectives and IT priorities.
Agile
Transformation & Ways of Working • Lead the adoption and scaling of Agile methodologies across the IT organization.
- Establish frameworks based on SAFe, Scrum, Kanban, and hybrid delivery approaches where appropriate.
- Develop Agile governance mechanisms that balance flexibility with accountability.
- Coach leaders, delivery teams, and stakeholders on agile practices and organizational agility.
- Drive cultural transformation initiatives that enhance collaboration, customer centricity, and delivery effectiveness.
- Ensure teams are effectively applying agile principles rather than treating methodologies as administrative controls.
Portfolio
Performance & KPI Management • Define and monitor PMO KPIs and performance indicators across the IT portfolio.
- Establish metrics related to delivery predictability, value realization, velocity, resource utilization, quality, and stakeholder satisfaction.
- Drive data-driven decision making through meaningful portfolio analytics.
- Identify execution risks, delivery bottlenecks, and improvement opportunities across programs and initiatives.
- Present portfolio health and strategic recommendations to senior leadership and executive stakeholders.
Delivery
Tooling & Process Optimization • Own the PMO tooling strategy and ecosystem across the IT organization.
- Drive adoption and optimization of platforms such as Jira, Confluence, Azure DevOps, ServiceNow, AI-enabled productivity tools, and project portfolio management solutions.
- Ensure tools are leveraged to improve transparency, efficiency, collaboration, and delivery outcomes.
- Evaluate emerging technologies, automation opportunities, and AI capabilities to enhance PMO effectiveness.
- Lead continuous improvement initiatives focused on simplifying and streamlining project delivery processes. Leadership & Stakeholder Management • Influence senior stakeholders across IT and business functions without direct authority.
- Partner with IT leaders to improve organizational effectiveness, prioritization, and execution capabilities.
- Build strong relationships with executive leadership, business functions, and external partners.
- Lead organizational change management initiatives related to new processes, methodologies, tools, and delivery models.
- Mentor PMO professionals, Scrum Masters, Delivery Managers, and Project Managers across the organization.
Who We Are Looking For
Required Qualifications • Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or related field.
- 10 years of experience in Project Management Office (PMO), Portfolio Management, Program Governance, or Technology Transformation environments.
- Experience managing PMO functions within complex IT organizations.
- Proven experience designing, implementing, and scaling enterprise PMO frameworks.
- Strong expertise in Agile methodologies including SAFe, Scrum, Kanban, and Agile Portfolio Management.
- Experience establishing governance models, delivery standards, and portfolio management practices.
- Strong understanding of organizational change management and cultural transformation initiatives.
- Demonstrated success influencing executive stakeholders and cross-functional teams.
- Advanced analytical and strategic thinking capabilities.
- Experience operating in highly dynamic, multi-project, enterprise environments.
Preferred
Qualifications• Experience within logistics, supply chain, transportation, manufacturing, retail, or large-scale operations.
- Experience leading enterprise Agile transformations.
- Exposure to Digital Transformation, IT Modernization, Cloud, Data & Analytics, and Enterprise Applications portfolios.
- Knowledge of AI-driven productivity and delivery management solutions.
- Experience implementing enterprise delivery platforms and tool chains.
Certifications (Preferred) • SAFe Program Consultant (SPC) or SAFe Agilist.
- PMP (Project Management Professional).
- PMI-PfMP (Portfolio Management Professional).
- PMI-ACP (Agile Certified Practitioner).
- Certified Scrum Professional (CSP).
- Lean Six Sigma certification.
English
Requirement • Advanced to Fluent English (C1-C2 level).
- Ability to lead executive presentations, governance reviews, workshops, and strategic discussions with global stakeholders.
- Strong written communication skills for executive reporting, business cases, governance documentation, and organizational communications.
- Comfortable influencing senior leaders across regional and global organizations. Key Competencies • Enterprise PMO Leadership • Agile Transformation • Portfolio Governance • Strategic Execution • Organizational Change Management • Executive Stakeholder Management • IT Operating Model Design • Data-Driven Decision Making • Process Excellence • Tooling & Technology Enablement • Influencing Without Authority • Continuous Improvement • Leadership & Team Development Why Join DHL Supply Chain? This is a unique opportunity to shape the future of IT delivery within one of the world's leading supply chain organizations. As the Senior Manager, IT PMO & Agile Transformation, you will establish the methodologies, governance, tooling, and operating model that enable IT teams to deliver strategic business value faster, more efficiently, and with greater predictability across the enterprise. You will be a key advisor to IT leadership, driving organizational excellence, Agile maturity, and portfolio transparency while creating a lasting impact on the digital transformation journey of DHL Supply Chain.
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