22 ott - Montà
Mrp-Global
Senior IT Service Manager (ITSM) to join an international end user in Piemonte, Italy on a long term Partita IVA engagement. Excellent rates, remote working (travel to sites within Europe once a month) & long term assignment.
Oversee
Incident, Request and Problem Management, application support, SLAs, KPIs and backlogs.
Coordinate Service
Desk, L2/L3 support, DevOps, Product Owners and vendors, managing escalations through to resolution. Oversee workplace services, end-user support, software licensing and compliance. Drive continuous improvement, automation, root-cause analysis and knowledge management.
Lead service reviews, reporting and stakeholder communications. Ensure new releases are operationally ready, documented and supportable.
Proven experience in IT Service Management or IT Operations. Strong ITIL knowledge across Incident, Request, Problem and Change Management.
Experience managing enterprise services, vendors, SLAs/OLAs, KPIs and escalations. Familiarity with ServiceNow, Jira, Microsoft 365, workplace services and software asset management. Strong communication, analytical, decision-making and stakeholder management skills.
Fluent
Italian and professional working proficiency in English; French is advantageous.
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