22 ott - Lombardia
Chaberton Professionals
Chaberton Professionals, division of Chaberton Partners dedicated to Middle and Top Management search, is currently seeking an IT Service Management Professional for a leading Italian multi-utility company operating across energy, gas, water, district heating, and environmental services.
Descrizione della posizione The role will be part of the Group's IT & Digital Transformation Department, supporting the continuous evolution of business-critical applications and digital transformation initiatives across multiple business units. This position offers the opportunity to work in a dynamic environment where technology, innovation, and business processes converge to support sustainable growth and operational excellence.
The role combines application service management, business analysis, project coordination, and supplier management activities, ensuring the smooth operation and continuous improvement of CRM, Billing, Credit Management, and related systems. The position is particularly suitable for professionals who enjoy balancing operational service management responsibilities with digital transformation and application evolution projects
Key Responsibilities
- Ensure the effective management and continuous improvement of CRM, Billing, Credit Management and related business applications.
- Act as the primary liaison between business stakeholders, IT teams, and external vendors, ensuring service quality and alignment with business needs.
- Gather and translate business requirements into functional specifications, supporting application enhancements and transformation initiatives.
- Coordinate incident resolution, testing activities,
and release management processes.
- Monitor supplier performance, service levels, and project delivery, managing escalations when necessary.
- Support digital transformation and system integration projects across the organization.
- Contribute to project governance, reporting, budgeting, and continuous service improvement initiatives.
Requirements
- 2-3 years of experience in IT Service Management, Application Management, Business Analysis, or related roles.
- Experience working with business-critical applications and interacting with both business stakeholders and external vendors.
- Knowledge of CRM, Billing, Customer Operations, or similar business processes. Familiarity with Salesforce or other enterprise CRM platforms; knowledge of Net@Suite is considered a plus.
- Understanding of project management methodologies, Agile frameworks, and service management principles.
- Previous experience in the Energy & Utilities sector is appreciated but not mandatory.
- Knowledge of SQL and data analysis tools is considered an advantage.
- Strong analytical and problem-solving skills, with the ability to interact effectively with both business and technical stakeholders.
- Excellent communication skills and a proactive, collaborative mindset.
- Degree in Information Technology, Engineering, Computer Science, or related disciplines.s.
Location: Como, Monza, Varese or Lecco.Hybrid working model with approximately 60% Lavoro da remoto
Compensation
- Gross Annual Salary (RAL) between €40.000 and € 55.000, depending on experience and qualifications.
- Annual performance-related bonus (PDR).
- Meal vouchers €12/day
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