Global Logistics Customer Experience Specialist - Genova, Liguria, Italy
ZIM Integrated Shipping Services Ltd. in Genova, Italy, is seeking a Customer Service Representative to deliver a high-quality customer experience across the shipment lifecycle.
You will handle inquiries, coordinate with Operations, and promote digital tools such as MyZIM to enhance customer experience. You will monitor schedules, maintain accurate data, and support adoption of digital solutions while upholding SLAs and data integrity.
You will handle inquiries, coordinate with Operations, and promote digital tools such as MyZIM to enhance customer experience. You will monitor schedules, maintain accurate data, and support adoption of digital solutions while upholding SLAs and data integrity.