Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8kcm75

- Salary : €1,262.33 / month gross (Local Option) or €1,059.00 / month gross + corporate housing (Relocation Option)
- Timeline : Urgent filling preferred
- Location : Fully on-site in Lisbon
- Shift Pattern : Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)

Role Summary Are you eager to launch your professional journey in Portugal ? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon . As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment. In this dynamic position, you will represent leading global brands while building a rewarding international career inside a vibrant, supportive workplace.

Core Responsibilities

- Customer Interaction : Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.
- Issue Diagnostics : Identify customer issues, pinpoint the root causes of difficulties methodically, and provide prompt, customized solutions to guarantee satisfaction.
- Documentation : Record all case details, account updates, and troubleshooting steps accurately within our central CRM database with absolute precision.
- Target Management : Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution ( FCR ), and Average Handle Time ( AHT ) standards.
- Ongoing Learning : Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.

Qualifications

- Language Capabilities : Fluent C1/C2-level Italian , paired with at least B2-level English proficiency for software usage, internal communication, and training modules.




- Shift Availability : Full adaptability to work rotating shift rosters operating across a 24/7 schedule .
- Workplace Presence : Full-time, on-site daily presence required at our modern Lisbon facility (remote work is not available).
- Legal Eligibility : Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal .
- Essential Skills : Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic, solutions-oriented attitude.

Compensation Models Candidates can choose between two tailored compensation structures:

- Option A: Local Contract (For Local Applicants)
- Base Remuneration : €1,262.33 gross monthly (paid across 12 months).
- Housing : Self-arranged living setup.
- Target Profile : Candidates currently living in Lisbon or managing their own accommodation independently.

- Option B: Relocation Contract (For Moving Candidates)

- Base Remuneration : €1,059.00 gross monthly (paid across 12 months).
- Provided Accommodation : Private room within a shared corporate flat , with utilities included (electricity, gas, water, internet).
- Travel Assistance : Full inbound flight reimbursement after passing the probation period, plus complimentary airport pickup.

Added Perks

- Career Advancement : Structured internal career development paths leading into coaching, quality assurance ( QA ), or management roles.
- Fully Paid Onboarding : Fully paid, comprehensive training program starting immediately from your first day on the job .
- Company Life : Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
- Health & Support : Complimentary private health coverage after six months of employment, along with access to mental health support resources.
- Regional Benefits : Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active urban social scene.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8kcm75