Ctk Svc Associate (S)
Pubblicato il 22-10-2026 - Amazon in Romano di Lombardia
Amazon’s Centralized Time Keeping is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be:Verifichi che le sue competenze e la sua esperienza corrispondano ai requisiti di questo ruolo, quindi si candidi con il suo CV qui sotto.Handle a high volume of contacts, through phone Calls, Chats, Cases and Tickets.Taking Ownership in ensuring each interaction is resolved with a high degree of problem-solving and Customer Obsession.Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – elevate when these cannot be resolved as per process.Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.This role requires excellent multitasking abilities, strong verbal and written communication skills,
and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you!Basic QualificationsBachelor's degree or Advanced DegreeSpeak, write, and read fluently in English, and have the ability to take direction in English6+ months of human resources experience6+ months of customer service experience6+ months of Microsoft Office products and applications experienceExperience in confidential environmentsPreferred Qualifications1+ years of contact center experience, or experience in the customer service/contact center industryKnowledge of ExcelExperience managing employee-focused processes including onboarding, benefits, investigations, training and talent managementExperience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience in development or technical supportExperience dealing effectively with customers during problem resolution and operating efficiently under pressureExperience handling confidential information and maintaining professionalism in dealing with senior executives, or experience managing multiple calendarsExperience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience with end-to-end project managementOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. xysqume Veterans, military spouses, and people with disabilities are encouraged to apply.#J-18808-Ljbffr