CREDIT COLLECTION
Pubblicato il 22-10-2026 - Ariston Group in Fabriano
Job description
CREDIT COLLECTION
Department: Group Administration&Accounting;
Reports To: Group Credit Control
Location: Fabriano, Italy
Position Overview
The role supports the Group Credit function in managing and optimizing collection activities across an assigned customer portfolio, ensuring timely recovery of outstanding receivables and contributing to the achievement of working capital objectives. The position is responsible for monitoring overdue accounts, engaging with customers to secure payments, investigating collection issues, and coordinating with internal stakeholders to resolve disputes and account discrepancies.
The role acts as a key point of contact for customers regarding payment-related matters and supports continuous improvement initiatives aimed at strengthening collection processes, reducing aging balances, and enhancing cash flow performance.
Job Responsibilities
- Manage collection activities for an assigned portfolio of customers, ensuring timely follow-up of overdue receivables and compliance with company policies
- Proactively contact customers through appropriate communication channels to secure outstanding payments and minimize overdue balances
- Investigate payment delays and identify root causes, coordinating with Sales, Customer Service, Finance, and other relevant functions to resolve issues impacting collections
- Negotiate payment plans and repayment arrangements, balancing customer relationship management with business objectives
- Maintain accurate records of collection activities, customer interactions, commitments, and payment status within company systems
- Monitor overdue receivables and collection performance indicators, ensuring achievement of collection targets and cash flow objectives
- Support dispute management activities by coordinating with internal stakeholders and customers to resolve billing or contractual discrepancies
- Contribute to continuous improvement initiatives and projects aimed at enhancing collection effectiveness, process standardization, and operational efficiency
- Ensure compliance with internal procedures, credit policies, and control requirements related to collection activities.
Qualifications & Skills
- Bachelor's Degree in Economics, Accounting, Finance, Business Administration, or a related field
- Minimum 3 years of experience in Collections, Credit Management, Accounts Receivable, or related Finance functions within structured organizations
- Good knowledge of Accounts Receivable processes, collection methodologies, and customer account management
- Experience with SAP HANA/ECC, particularly FI and Credit Management-related processes; knowledge of HighRadius solutions is considered a plus
- Strong negotiation, communication, and conflict-resolution skills with a customer-oriented approach
- Analytical mindset with the ability to identify issues, evaluate risks, and propose effective solutions
- Proactive, results-oriented, and problem-solving attitude, with strong organizational and follow-up capabilities
- Ability to work effectively within cross-functional and international environments.
- Good level of English (minimum B1 level).
The compensation package will be determined based on the candidate’s experience, skills and the scope of the role, applying objective and gender-neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone. As a reference, for such position we offer a salary starting from 31.000 € gross per year, depending on the candidate’s experience, skills and the scope of the role. This position is covered by the CCNL Metalmeccanici Industria.