Customer Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8kjxxt

? We’re hiring a Customer Service Specialist | Osimo (AN), Italy Inission Power S.p.
A. designs, manufactures and markets customized and standard power supplies, electronic control boards, LED drivers and high-power LED modules for industrial, energy, rail, defense, medical and lighting applications. We are looking for a Customer Service Specialist to manage assigned customer accounts throughout the order-to-delivery cycle, ensuring accurate orders, timely communication and effective coordination with our internal teams. ? Your main responsibilities will include:
• Managing customer orders, changes, forecasts and order confirmations in Microsoft Dynamics 365 Business Central.
• Coordinating deliveries and keeping customers informed.
• Handling complaints, returns and return merchandise authorizations (RMAs).
• Supporting Finance with payment monitoring and reminders.
• Maintaining accurate customer data and documentation.
• Monitoring customer satisfaction and contributing to service improvements. ? What we’re looking for:
• A secondary school diploma or university degree, preferably in business, languages, management or a technical discipline.
• At least 2 years of experience in Customer Service, Sales Operations or order management within B2B industrial electronics or electromechanical companies.




• Excellent Italian and at least B2-level English, both written and spoken.
• Good working knowledge of ERP systems, preferably Dynamics 365 Business Central, Microsoft 365 applications: Excel and Outlook.
• Experience with customer order management, forecasting, shipping procedures, returns and invoicing processes. Experience in an international manufacturing environment and familiarity with Incoterms and export documentation would be an advantage. ? We’re looking for a customer-focused, proactive and detail-oriented person who is eager to grow professionally within a company that is part of an international group. Strong communication and organisational skills, reliability, a collaborative approach and a commitment to continuous improvement complete the profile.

What We Offer
• CCNL Metalmeccanica Industria
• Gross Annual Salary (RAL): €20,000–€25,000, depending on experience and qualifications ?

Location:
Via Ancona, 59
- 60027 Osimo (AN) Italy ? Interested in joining us? Send your CV to (email hidden) #InissionPower #Hiring #CustomerService #CustomerServiceSpecialist Settore
• Fabbricazione di apparecchi elettrici, materiali elettrici e componenti elettronici Tipo di impiegoA tempo completo Modifica descrizione offerta di lavoro

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8kjxxt