Customer Service Coordinator
Pubblicato il 23-10-2026 - Richemont in Scandicci
The new joiner will support the Customer Service team of the Leather Hub of Scandicci managing post-sales activities in collaboration with maisons’ stores. S/he will map and improve all the processes being in a constant communication with the logistics and supply chain departments of the maisons for ensuring a high level of customer satisfaction. Managing customer requests through SAP Portal. Monitoring requests and resolving customer concerns promptly. Coordinating with internal teams (technicians, R&D;, logistics) to ensure timely responses. Managing spare parts flow: initial definition, master data creation and online catalogue maintenance. Supporting the development of tailored solutions based on customer needs. Review the internal processes applying the continuous improvement approach.
HOW WILL YOU EXPERIENCE SUCCESS WITH US? Degree in Economics, Management Engineering, or related fields. Previous experience in buying/logistic/e-commerce management/planning activities. Fluency in English (B2+); knowledge of other languages will be considered a plus. Strong organizational skills and ability to manage different tasks. Good knowledge of Microsoft Excel and ERP tools (SAP or similar). 1) Interview with Talent Acquisition Team CCNL per gli addetti alle industrie manifatturiere delle pelli e succedanei Tempo indeterminato Full time Learning & Development Opportunities Ticket Restaurant Bonus (if applicable) #