23 ott - Anacapri
Bachecalavoro
Luogo di lavoro: Anacapri WeareonthelookoutforapassionateGuestServicesExecutive-BackOfficetojointhesummerseason2027ofJumeirahCapriPalace. Themaindutiesandresponsibilitiesare:
* Manageguestcorrespondenceandinquiriesthroughemailandothercommunicationchannels,ensuringtimely,accurate,andprofessionalresponses.
* Prepare,update,andmaintainguestprofiles,preferences,specialrequests,andrelevantinformationtoensurepersonalizedservice.
* SupportthecoordinationofVIParrivals,amenities,specialoccasions,andpersonalizedguestarrangementsincollaborationwiththerelevantdepartments.
* Assistinmanagingguestrequestsandfollow-ups,ensuringpropercommunicationandcoordinationbetweendepartments.
* Maintainaccuraterecords,reports,anddocumentationrelatedtoguestrelationsactivities,inaccordancewithhotelstandardsandprocedures.
* Supportthemanagementofreservations,confirmations,specialrequests,andpre-arrivalarrangements,liaisingwiththerelevantdepartmentswhennecessary.
* Monitorguestfeedbackandonlinereviews,assistinginthefollow-upandreportingofguestsatisfactionandservice-relatedissues.
* Supportthehandlinganddocumentationofguestcomplaints,ensuringappropriatefollow-upandescalationtoseniorteammemberswhenrequired.
* EnsurecompliancewithhotelSOPs,dataprotectionrequirements,andestablishedservicestandards.
* Maintainupdatedknowledgeofhotelservices,facilities,andoperationalprocedurestoprovideaccurateinformationandeffectivesupporttoguestsandinternalteams. #J-18808-Ljbffr
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