23 ott - Terni
Cbtalents
Location:
Greece Work Model: Remote, Greece-based Employment Type: Full-time Language Requirement: Italian and English
About The Role
We are hiring an Italian-speaking Customer Support Representative to join an international customer service project based in Greece. In this role, you will support Italian-speaking customers through phone and digital channels, assist with general inquiries, resolve customer issues efficiently, and provide a professional and positive customer experience. This is a remote position within Greece. Candidates may already be based in Greece or be open to relocating, with relocation support available Responsibilities
* Assist customers through phone and digital support channels
* Respond to customer inquiries professionally and efficiently
* Identify customer needs and provide accurate information
* Resolve customer issues with empathy and a customer-focused approach
* Escalate complex cases when necessary
* Follow established procedures and quality guidelines
* Maintain a high standard of customer experience These responsibilities generalize the project's actual phone/digital support, issue resolution, escalation, and quality-process duties without tying the post to the specific end client. Requirements
* Native-level or C1 Italian
* B2 English or higher
* Strong verbal and written communication skills
* Comfortable using computers and digital applications
* Customer-focused and solution-oriented mindset
* Good communication and problem-solving skills
* Able to work remotely from Greece The source specifically requires Italian at native/C1 level and English B2. #J-18808-Ljbffr
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