Field Support IT Analyst

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8kngcd

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Position Summary

We’re looking for a Field Support IT Analyst in Reggio Emilia.

The Field Support IT Analyst is single point of “ownership” for customer issues and should/must:

• Work to provide local desktop and network support and act as a liaison among the stakeholders to understand the structure, policies, and operations of the organization, supplier, and customer, and to provide solutions that enable the organization to achieve its goals

• Be aware of and execute the Dana support processes and effectively utilize those processes and people within it to solve the issues for customers, without creating major disruption within the organization.

• Understands the priority and sensitivity of customer problems and assesses internal solution priorities effectively to maintain customer satisfaction

• Relate well to customers and understands the production environment.

• Communicate in a direct non-confrontational manner while maintaining good relationships and keep the customer fully informed of the status of any reported problems on a frequent basis.





• Actively seeks feedback from customers on ways to potentially improve the support process and relationships

Main Responsibilities

• Ownership for all IT activities at the facility (Involved and engaged)

• Serve as Single Point of Contact for the Plant Manager and Plant Staff relative to all aspects of IT, participate in all key meetings (Staff, Safety, Daily/Shift Huddle, Change Control, Program/Launch reviews)

• Serve as ambassador for the plant representing/escalating key IT requirements and issues to relevant IT support and process (Infrastructure, ERP, Manufacturing, etc.) to teams within IT

• In conjunction with central teams, maintain a technology roadmap/plan to track compliance to current standards relative to technology base and 5S organization principles; includes security, local data center, network components/cabinets, and peripherals

• Maintain and post the standard IT in-plant scorecard containing performance to IT metrics, incidents, and deployment/launch status

• Ensure IT policies, procedures, and standards are adhered to

• Budget input and tracking (represent plant requirements in AOP planning cycle)

• Responsible for deployment of Dana IT standards for HW, SW, and processes





• Actively participate in all P1/P2 incident calls providing information on plant impact and failure modes; communicate resolution status to plant personnel on a real-time basis and post incident. Participate in post event root cause analysis (as required).

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• Ensure facility staff is properly informed on the IT support model (e.g., contacts, phone numbers by area/failure mode); align IT support model with operational patterns including shifts, weekends, shutdown and vacation periods

• Utilize ServiceNow to log, track, and resolve all incidents and requests

• Partner with Deployment teams to assist with in-plant deployment activities (contingent on skill set and workload); assist with coordination of change windows are review/approve all site-specific changes

• Adopt continuous improvement mindset; includes best practice “read across” and implementation

• Develop a strong working knowledge of the Dana Operating Systems (DOS), and the role of IT in enabling components of the DOS

• Comply to all in-plant safety practices; correct and/or escalate violations or potential gaps in equipment or procedure

• Develop a detailed understanding of plant operations including but not limited to: Manufacturing/Assembly processes and associated metrics, products, customers plants/OEM’s, OT environment and functional knowledge of all IT applications deployed at the site

• Support major roll-out projects of Windows 10/11, Office365, Windows Server environment, annual PC hardware refresh, local area network refresh

Job position Requirements

Education : Associates or Bachelor’s Degree preferred in a business/technical discipline, re

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8kngcd